Shriners Children's

Setup

Project

A 4-email October campaign with a 3X matching gift offer and a patient story.

Challenge

October is shoulder season in the fundraising calendar. Donors need a compelling reason not to wait until Giving Tuesday or year-end to give.

Role

  • Worked with the designer to write headers that met brand and template guidelines.

  • Teamed with strategy, design and production to resolve edits to the proof.

  • Collaborated with the whole team on feedback from the client.

Process

Email 1

Email #1 is typically a softer performer, and leading with the child's story is a common mistake. Instead, I opened with the offer and dropped the story in at just the right time to close the sale.

There was only time for one draft, so I invested the most time on Email #1 to set the campaign up for success.

I dug into the CMS to curate the best mix of assets, including the diagnosis, research and parent/doctor quotes.

Results

+200k

Increase in audience per email.

+12%

Conversion rate increase.

5X

YOY revenue increase for Email #1 alone.

6

Number of zeroes in overall YOY revenue increase.

Email 1
Email 2
Email 3
Email 4

Learnings

Even when timelines are tight, throwing your creative energy into Email #1 can pay off in better performance for the whole campaign.

Lisa Deitch Selner

Winchester, VA | (540) 333-7137 | selner.lisa@gmail.com

© Lisa Deitch Selner, 2025